Many game performance issues (i.e. Loading, Crashing, Shutting down) can be resolved in the following ways:
1. Restart your game
2. Force quit background apps and then restart your game
3. Restart your device
4. If the issue persists, uninstall and re-install the app.
Beware: If you choose Method 4, you may need to restore your game progress. After the reinstallation, please contact our Support Team and advise which level you were on & how many coins you had. Our support team will help you restore the game data.
Note: You won't be charged again for the ad free version. The Restore button on the game setting page can help you get it back.
1. Restart your game
2. Force quit background apps and then restart your game
3. Restart your device
4. If the issue persists, uninstall and re-install the app.
Beware: If you choose Method 4, you may need to restore your game progress. After the reinstallation, please contact our Support Team and advise which level you were on & how many coins you had. Our support team will help you restore the game data.
Note: You won't be charged again for the ad free version. The Restore button on the game setting page can help you get it back.