When you can't play videos, please check your Internet connection first. If you are well-connected to the Internet, restart the game, and keep it open for a while. It takes time for the ads to load. After a few minutes, you'll be able to play the videos again. 

Some ads may need longer time to load. If there's a blank screen during the video playing and the screen fails to skip itself, or if you can’t close a video by clicking the ‘x’ button on the ad page, please restart the game to skip it. If the same issue only occurs on a particular ad, please provide us the sponsor’s name of that ad as well as the screenshot of it. We'll tackle that issue as soon as possible. 

If you need more help, please let us know. We’ll be glad to help you!