Some videos may need longer time to load, so if a video fails to play, we suggest you reconnect your network and wait for a minute and then try again. If it still fails to play, it's probably because you are using up the free chances, for the videos under FREE button are in a limited amount.

In addition, please be aware that all puzzles are absolutely solvable without your shuffling letters and you just need to find the correct orders. If your order is "wrong", OUT OF WORD window will pop up so that you can restart the puzzle to try a different order. Shuffle is an alternative but not a must. As you level up, the puzzles will be more challenging so OUT OF WORD may pop up more frequently than before.